Delivery Policy

Last updated: 24 October 2026  ·  Applies to shop.henistec.com

Every order from Henistec Stores is delivered free. This page explains where we deliver, how long it takes, and what happens if something goes wrong on the way.

1. Where we deliver

We deliver throughout Nigeria and Ghana. If you are outside these countries, message us before ordering and we will tell you honestly whether we can reach you.

2. How long it takes

Business days are Monday to Friday, excluding public holidays. Timeframes run from when we confirm your order for dispatch, not from when you first message us.

3. How your order is processed

• You order — send your cart to us on WhatsApp.
• We confirm — we check the watch is in stock and confirm your delivery address.
• We dispatch — orders confirmed before 2pm on a business day are usually dispatched the same day; later orders go out the next business day.
• You receive it — the courier contacts you on the number you gave us before delivering.
• You pay on delivery — you pay our agent once the watch is in your hands, in cash or by transfer. You may inspect it first.

4. Tracking your order

We send you an update on WhatsApp when your order is dispatched, including courier details and tracking information where the carrier provides it. If you have not heard from us within the timeframe above, message us and we will chase it.

5. Checking your parcel on arrival

Please inspect your watch when it arrives. If the package is visibly damaged, or the item is wrong or faulty, tell us within 48 hours of delivery and send a photograph. That makes it far easier for us to resolve quickly with the courier, and protects your rights under our Refund Policy.

6. If delivery fails

• Wrong address given. If an order cannot be delivered because the address or phone number you supplied was incorrect, we will redeliver once you give us the correct details. A second delivery attempt caused by an incorrect address may be charged at cost.
• Nobody available. Couriers normally attempt delivery more than once and will call you first. If the parcel is returned to us undelivered, we will contact you to arrange redelivery or a refund.
• Lost in transit. If a parcel is confirmed lost by the courier, we will replace it or refund you in full. You are not asked to bear the cost of a parcel that never arrived.

7. Delays outside our control

We give realistic timeframes and we work hard to meet them, but delays can happen for reasons we do not control — carrier backlogs, severe weather, fuel scarcity, public holidays, or customs inspection on cross-border shipments. If your order is going to be late, we will tell you as soon as we know, rather than leaving you guessing. If a delay becomes unreasonable, you may cancel for a full refund.

8. Questions

If you need a watch for a specific date, message us before you order and we will tell you plainly whether we can make it.